About this information: ACE Care Gap shares education, not personal medical advice. Talk with your GP or a qualified health professional about your own concerns.
Support & Contact
You are not alone. Find trusted health information, free health advice, carer support, and local services. We help you understand your options and choose a next step that feels right for you.
Talk to your GP
Your family doctor is the best first step for an initial assessment and referral to specialists.
Continence Assessment
Request an assessment from a qualified continence nurse or specialist through your health service.
National Helplines
Reach out to established Australian health lines for confidential advice and local service directions.
Key Australian helplines and services
These national services provide free, confidential advice and support. For urgent or life-threatening situations, please call 000 immediately.
National Continence Helpline
Free, confidential advice from Nurse Continence Specialists about bladder and bowel health and continence care. They can talk through continence questions, product options, and care strategies.
Healthdirect Australia
24/7 free health advice from registered nurses, including what to do next and where to go for care. This can be used after hours or when you are unsure who to call.
Carer Gateway
Free national service for carers, offering counselling, coaching, practical support, and emergency respite. It supports family and friend carers of people with continence needs or disability.
National Disability Insurance Scheme (NDIS)
National scheme that provides support for eligible people with disability, including continence support where appropriate. Call for general enquiries or talk to your NDIS contact.
My Aged Care
Australian Government service that helps older people, families, and carers understand aged care options, arrange assessments, and find local services.
TIS National (Interpreter Service)
Free telephone interpreter service for people who prefer to speak in a language other than English. Call TIS National first, then ask the interpreter to connect you to any helpline on this page.
National Relay Service (NRS)
Phone and internet relay service for people who are deaf, hard of hearing, or have a speech/communication difficulty. Access NRS through your preferred channel and provide the number you want to call.
Rural and remote health services
Help finding local health services in rural and remote communities. Ask your local GP clinic, community health centre, or Aboriginal Community-Controlled Health Service for support options.
Important Reminder: ACE Care gap is an educational resource and cannot provide emergency medical care. If someone is very unwell, has sudden severe pain, or trouble breathing, call 000 for an ambulance immediately.
Have a question for our team?
Have a question about our resources or community work? We can point you towards helpful information. For personal health concerns, please speak with a qualified health professional.
Contact the ACE Care Gap team
This message form is not connected yet. To contact the team, email hello@acecaregap.com.
